Privacy Policy

Jennie Carpenter is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit this website or engage with our services.

This policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Jennie Carpenter provides coaching and support services to business owners, senior managers, and sales professionals.

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Jennie Carpenter
Email: jennie@true-potential.co.uk
Website: https;//www.true-potential.co.uk

Jennie Carpenter is the data controller responsible for the personal data collected through this website.

2. Information We Collect

We may collect and process the following types of personal information:

Information you provide directly

This may include:

Your name
Email address
Phone number
Company name
Information provided in enquiry forms
Information shared when booking sessions or contacting us

Information collected automatically

When you visit the website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Pages visited on the website
Time and date of visits
Referring website addresses

This information helps us improve the website and understand how visitors use it.

3. How We Use Your Information

Your information may be used to:

Respond to enquiries and provide information about services
Arrange or deliver coaching sessions
Communicate with you regarding appointments or services
Improve the website and user experience
Comply with legal obligations

We only collect and use personal data where there is a lawful basis to do so.

4. Lawful Basis for Processing

Under UK GDPR, the lawful bases we rely on may include:

Consent – when you voluntarily provide information through contact forms or communications
Legitimate interests – to respond to enquiries, improve services, and operate the website
Contract – when processing information required to provide coaching services
Legal obligation – where required by law.

5. Confidentiality of Coaching Sessions

Jennie Carpenter is committed to maintaining a safe and confidential environment for clients.

Information shared during coaching or support sessions will be treated as confidential and will not be disclosed to third parties without your consent unless required by law.

6. How We Store and Protect Your Information

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, or disclosure.

Your information may be stored securely using trusted service providers for email, scheduling, or website hosting.

Personal data is only retained for as long as necessary to fulfil the purpose for which it was collected or to meet legal requirements.

7. Sharing Your Information

Your personal information will not be sold, rented, or shared for marketing purposes.

We may share limited information with trusted third-party service providers who support the operation of the website or services, such as:

Website hosting providers
Email services
Appointment scheduling systems

These providers are required to protect your information and only process it on our instructions.

8. Cookies

This website may use cookies to improve functionality and analyse website traffic.

Cookies are small files stored on your device that help websites recognise returning visitors and improve user experience.

You can control or disable cookies through your browser settings.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your data in certain circumstances
Request restriction of processing
Object to the processing of your personal data
Request transfer of your data to another service provider

If you wish to exercise any of these rights, please contact us using the details provided above.

10. Third-Party Websites

This website may contain links to external websites. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.

11. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or how we operate.

Any updates will be posted on this page.

12. Contact Information

If you have questions about this Privacy Policy or how your data is handled, please contact:

Jennie Carpenter
Email: jennie@true-potential.co.uk
Website: https://www.true-potential.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

Website: https://ico.org.uk